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CUSTOMER SUPPORT

If you’ve got questions about Party City.ca, we're here to help!

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Policies

Returns and Exchanges, Privacy Policy, and Terms and Conditions

Products

Product Availability, Store Inventory, Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Contact Us

If you still need further assistance, please get in touch!

Commandes en Ligne

Apprenez comment créer et passer une commande en ligne facilement ici.

Retours et échanges

Découvrez comment et où vous pouvez retourner et échanger des marchandises

Statut de la commande

Vérifiez rapidement l'état d'avancement de votre commande.

Marketing et Promotions

En savoir plus à propos de notre circulaire en ligne, notre application mobile et nos cartes promotionnelles ici.

Politiques

Trouvez ici les détails à propos de nos politiques des prix et de confidentialité, des conditions du service automobile, etc.

Articles

En savoir plus à propos de nos garanties, de la disponibilité d’articles et des rappels ici.

Aide Triangle

Trouvez les réponses à propos du programme Récompenses Triangle ici, y compris L’Argent Canadian Tire, l’application mobile, MasterCard, etc.

FAQ sur le registre de cadeaux

Avez-vous des questions sur notre registre de cadeaux? Trouvez ici les réponses dont vous avez besoin.

Contactez-nous!

Si vous avez encore besoin d'aide, n'hésitez pas à nous contacter !


Most Frequently Asked Questions

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, items can be returned to any Party City store in Canada within 90 days of purchase with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at  1-866-764-3484 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.